Privacy Policy

Last Revised: 27th December, 2023

1. Introduction

1.1. Privacy Policy describes how and when Referea GmbH, having its registered office at Stadlerstrasse 20, Seuzach, 8472, Switzerland under the company registration number CHE-368.521.012 ("we", "our" or "us") collects, use and share information we collect from you ("you" or "your") or you provide to us through the access and use of our Services, such as registering with us, creating an account with us, requesting to book, booking or purchasing a product or service from us, contacting us, recontacting us, subscribing to our newsletter or otherwise accessing and using our Services through the Website, the Newsletter or its related Websites and Services.

1.2. Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms and Conditions.

1.3. By accessing and using the Services, you signify that you have read, understood and agree to be bound by this Privacy Policy, including our Terms and Conditions, which are incorporated herein by reference.

2. Information of Personal Data

2.1. Personal information and personal data we collect from you or you provide to us through the access and use of the Services include such as:

your name, surname;
your email address, your telephone or mobile number, your physical address, your date of birth, your social security number, your identification number;
your PayPal address, your credit card or debit card details;

your preferences;
your represented Company's physical address, VAT Number;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
custom product or service request;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Services, including through the use of Internet cookies, your communications with our Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your access and use of the Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.

2.2. We may combine these types of personal information and personal data together, and collectively refer to all of this information in this Privacy Policy as “Information”.

3. Collection of Personal Data

3.1. We do not require that you enter any Information to search on the Website, or other Services to access all publicly available material and content, nor when being transferred to Third-Party Services.

3.2. We may collect and process the Information about you through the access and use of the Services in the following manner:

3.2.1. Registration, Booking Request, Booking, Product Order and Service Fulfillment, Newsletter, Account and Sign-up information.

We may collect Information in the course of your access and use of, or registration with, our Services. For example, when you create an account, register, request, book, subscribe for, or sign-up for a product or service, subscribe to a newsletter you may provide us with certain personal Information. We may also receive information about your interest in and use of various products, programs, services, and content available on or through our Services. You may also choose to provide us with additional Information (such as a custom order of product and other Services), if you contact us directly.

3.2.2. Referral / Inviting friends / Group Bookings

On our Services, we may collect Information you submit about other people. For example, you might submit Information to:

invite a friend to subscribe to our Newsletter or register to our Services, participate in an offering, make recommendations, or share Content; or
make a booking request or book Referea products or Services.

By processing these requests, we may receive the other person’s Information.

3.2.3. Contact

By filling in forms on our Website and other Services or sending direct messages to info@referea.com or any other communication channels such as WhatsApp, you can register or send us inquiries of a general nature. In order to process these data, we will collect your Information and store both these data and a record of any correspondence with you and use them exclusively for the purpose for which you transferred it to us and in order to improve our Services.

3.2.4. Social Media

When you link to or interact with our Services or content through social media sites, you may allow us to receive certain Information from your social media account (e.g., name, user ID, email address, profile photo, photos and videos, gender, birthday, location, your list of friends and their contact details, people you follow and/or who follow you, the posts or the 'likes' you make). We may also receive Information from your interaction with our content (e.g., content viewed, or have clicked on). On our Services, we may have integrated links to various social media services (Facebook, Google+, Twitter, Instagram, Xing, YouTube, Pinterest, Linkedin). By clicking on the relevant symbol or the full name, you will be redirected to the website of the relevant service. If you select the symbol “Share” and select a corresponding social media service, you may publish an event (such as a specific search result) on the website of this service. If you go to the link of service below the text line “Follow us”, you can follow our activities on the platform of the relevant service. On the social media service websites, the data privacy policies and terms of use of the relevant service apply. We do not have any impact on the collection, processing, and use of data on these websites. By providing this Information or otherwise interacting with our Services through social media sites, you consent to our use of information from the social media site in accordance with this Privacy Policy.

3.2.5. Messages from Us

On occasion, we may need to contact you. Primarily, these messages are delivered by email for a variety of reasons, including marketing, transactions, delivery and service update purposes. It is possible to unsubscribe at any time. To unsubscribe, please send an email to info@referea.com or use the corresponding link at the end of each email.

3.2.6. Upload / Submit information

We also collect and store any Content and Information you voluntarily submit to us through accessing and using the Services.

3.2.7. Connection information

We collect certain technical and usage information from your use of our Services. This information may include your IP address or unique device identifier, and cookies and data from the pages you visit.

3.3. Information may be collected as described above and through the use of cookies, web beacons, pixels, and other similar technologies by us or by other companies on our behalf.

3.4. For more information on the use of cookies and collection of tracking information, see our Cookie Policy.

4. Use of Information

4.1. We will only use your Information to the extent that the law allows us to do so. We will use your Information where it is necessary to pursue our legitimate interests and your interests and fundamental rights do not override those interests.

4.2. The legal bases of the collection, use, sharing and processing of your Information are as follows:

to provide you with a safe, efficient, and customized experience;
to fulfil your requests for Services or any part of the Services, to settle disputes, or to provide customer support;
to share Information with our group companies, our promotional partners, trusted brands using a particular Collection Channel and their related bodies corporate and agents, and other trusted third parties in the manner described under the section 6 of this Privacy Policy;
to personalise and customise the Services material and content that you are requesting;
to optimise and personalise your visits by remembering location, language and currency configurations as well as previous searches;
to contact you, e.g. marketing, transactions, delivery and service update purposes;
to customize, measure and improve our Services, content and advertising; and
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining Information about your purchases if required by tax law.

5. Email Communications

5.1. We may use your email to deliver our Newsletter, as well as for other promotional and marketing (e.g., events, contests, new product offerings, special offers by us or other third parties) purposes.

5.2. Email messages we send to you may contain code that enables our database to track your usage of the emails we send you, such usage includes whether the email was opened and what links (if any) were clicked.

5.3. You may indicate your preference to opt out of receiving promotional communications by following the unsubscribe instructions provided in the email you receive or by contacting us directly at info@referea.com.

6. Data Transmission (Information sharing and disclosure)

6.1. We will never sell your Information to third parties. We share Information about you in the following situations:

Fulfilment of the Services. Information may be shared with our Suppliers or promotional partners and their related bodies corporate, and other trusted third parties including brands and companies using our Services, complying with any lawful business purpose.
Service providers. We engage certain trusted third parties to perform functions and provide services to our Website and other Services, such as payment providers, domain hosting services, email service providers, productivity and collaboration tools service providers, customer relationship management platform service providers. We will share your Information with these third parties, but only to the extent necessary to perform these Services;
Business transfers. If we sell or merge our business, we may disclose your Information as part of that transaction, only to the extent permitted by law; and
Compliance with laws. We may collect, use, retain, and share your Information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

7. Data Retention

7.1. We retain your Information only for as long as necessary to provide you with our Services and as described in our Privacy Policy. However, we may also be required to retain this Information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

8. Transfers of Personal Information Outside the EU

8.1. We may store and process your Information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your Information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer to ensure that Information about you is lawfully transferred under EU law.

9. Your Rights

9.1. If you reside in certain territories, including the EU, you have a number of rights in relation to your Information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the Information we hold about you by contacting us via info@referea.com.
Change, restrict, delete. You may also have the rights to change, restrict our use of, or delete your Information. Absent exceptional circumstances (e.g we are required to store data for legal reasons). We will generally delete your Information upon request.
Object. You can object to (i) our processing of some of your Information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your Information unless we have compelling and legitimate grounds to continue using that Information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your Information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

10. Contact information

10.1. The responsibility for data collecting, processing and using lies with Us:

Referea GmbH

Stadlerstrasse 20,

Seuzach, 8472, Switzerland

If you have any questions or concerns, you may contact us at info@referea.com.